Welcome to Northfield
NRC offers you a variety of opportunities to achieve better health, more energy, greater endurance and less stress. Our environment is professional & friendly, supportive and family orientated. We're known for the quality of our people; they're well trained, caring individuals who love the health care business and are committed to helping you achieve results. If you have any questions after reading the FAQ section, please contact our Membership Coordinator at 519-884-7020 or
email
How often will I need to visit to benefit my health?
We recommend 3 or more 1/2 hour visits per week. Every visit makes a difference to your health and how you feel. Particularly when combined with healthier eating habits and a generally more active lifestyle. Where possible try to schedule regular visits of a lesser duration rather than occasional very long, strenuous sessions.
What is the enrollment fee?
The enrollment fee is a one time only fee as long as your membership is kept current. The enrollment fee covers the cost of delivering the GetStarted programs & assessments, your entry key fob & an administrative fee for setting up your account & eft payments.
Can I add my spouse and/or kids to my membership?
Absolutely, as long as your children are U/19 & living at home. There is a Membership upgrade fee of $25pp to cover the cost of the GetStarted program & assessments. For families with 4+ children U/23, the Family Add-On rate will apply for each additional child. Your new membership will be subject to a minimum 12 - month commitment. For Family rates, please contact your membership Coordinator.
What privileges and policies apply to my children?
Children ages 14-18 who are on a family membership may use the fitness equipment, but only after completing our Youth Orientation Program. The Youth Orientation Program is comprised of a 1/2 hour appointment with one of our trainers. He/She will review fitness room rules & ensure your son/daughter understands how to use cybex and cardio equipment correctly & safely. There is no additional fee for this program. Please contact the Front Desk to schedule your child's first appointment.
Children 12 & up may participate in fitness classes. We also offer an XRKade (supervised exergaming for 7-16), sports specific group/team training, bouldering, tennis & squash programs. Please contact the membership coordinator for more information.
Children under 12 who are not participating in a club program or visiting the nursery or XRKade, MUST be supervised at all times in the club. Please refer to your Northfield Youth Policy for more information.
How do I renew my membership?
If you are paying your membership in biweekly installments, your membership will automatically renew on a bi-weekly basis after you have completed your 1 year contract. If you pay your membership on an annual basis you will receive a renewal notice via email approximately 45 days prior to your anniversary date. If you do not to wish to renew your membership or you would like to switch to a biweekly payment plan, please contact our Membership Coordinator within 30 days prior to your renewal date. Annual renewals will be debited from a chequing account or credit card account on the first biweekly processing date following your membership's renewal date.
How do I put my membership on hold?
Membership may be put on hold due to extended illness or injury, however the on-hold privilege will not begin until NRC is in receipt of a doctor’s note. Holds cannot be backdated.
A biweekly administrative fee is applicable to put your membership on hold. Locker fees will still apply during the hold period. There are no vacation holds. Please contact our Membership Coordinator for further details.
Can I bring a friend to the club?
Absolutely. We encourage you to show them your club. Guests must be 18 years of age or accompanied by an adult. A guest waiver must be completed and a guest fee and/or court fee paid prior to using the club. Guests are permitted one visit per month to a maximum of 12 visits per year.
What about free guest passes?
Refer a friend. There is no better gift than the gift of health and there is no better way to get a friend started on a healthy, active lifestyle. Provide our Membership Coordinator with your friend's name and contact information (including email) & your friend will receive a
Complimentary Guest Pass. Guests must live locally.
How do I get started on the fitness/weight training equipment?
New members receive a complimentary GetStarted assessment & equipment orientation. The GetStarted assessment is compromised of a 1/2 hour appointment which includes a BodyAge assessment. During this appointment, one of our Trainers will assist you with setting your fitness goals, taking some bench mark measurements & familiarizing you with the variety of programs and services offered at Northfield. The second appointment is a small group equipment orientation where one of our trainers will teach you how to use the equipment safely and with correct form. If you have and questions or concerns after having completed your orientation, one of our Trainers will be happy to assist you. There is no additional fee for this service.
How do I participate in Fitness and Spyning classes?
Please refer to the latest copies of the Fitness and Spyn class schedule for class times and levels. You can access
fitness schedules online. For our regular fitness classes please arrive 5-10 minutes prior to the scheduled class time in order to get set up. For spyning classes you can sign up for a bike up to 24 hours before the scheduled class you wish to attend (either in person, by phone or on this website). We recommend that you wear bike shorts and bring a bottle of water and a towel to class.
How do I hire a personal trainer?
View the bios posted on the PT board by the front desk or email our
Fitness Director. Our Fitness Director will contact you to discuss your available timeframe, interests and assist you in matching a trainer who best suits your needs.
How do I get started in tennis or squash?
If you are interested in squash or tennis, a third appointment will include an evaluation with one of our teaching pros. He/she will suggest some organized groups & activities at your level and put you in touch with our tennis programmer or squash pro to sign up. In addition, if you are looking to organize your own games, our Head pro or Squash pro would be happy to introduce you to some players at your level.
How do I book a court?
Courts may be booked up to seven days in advance in person, by telephone or online. If booking by phone or in person, inform the Front Desk of the date and time (am or pm) you wish to reserve as well as your name and the name of your partner(s). Online bookings require both members' full names. Please note that the club reserves the right to book courts for tournaments, leagues and special events.
How do I get a locker?
Day use lockers are available at no charge. When using day use lockers you must provide your own lock and remove it and your belongings daily. Locks are available to purchase in the ProShop. Permanent lockers may be rented. Please contact the Front Desk for more information.
How does the nursery work?
Reservations are encouraged and may be made up to 7 days in advance through the front desk or online. When booking with the receptionist, please state if your child is under 15 months of age, your preferred start time, length of time & your child's name & your name. If you use the nursery more than 1 session per week or have 2-3 nursery age children, unlimited nursery packages offer great savings. Please ask the Front Desk for a copy of the Unlimited Nursery Rates & Nursery Information Sheet.
Where do I get towels?
Towels are available at the Front Desk. This is a complimentary service to our members and their guests. In an effort to keep the club tidy, please assist us by placing used towels in the bins located throughout the change rooms or the chute in the wall 1/2 way up the main staircase. Also please do not remove club towels from the club premises. Rising towel replacement costs contribute annually to increases in membership dues.
I'm in a hurry. How do I get my lunch order quickly?
Call in your order, email the
Front Desk or order after your workout & before you take a shower. We'll have it ready for you when you arrive!
